Refund policy

Last updated: August 12, 2026

Roak sells digital music downloads, release bundles, and limited physical collector items. If you have an issue with an order, contact us at admin@roakofficial.com with your order number.

Digital products

Digital downloads and digital album access are generally non-refundable once delivered or accessed. If a file is missing, corrupted, duplicated, or cannot be accessed, contact us and we will fix the delivery issue or provide a replacement link.

Physical products

Limited physical items such as handwritten lyric pages, CDs, and bound editions are made in small quantities and may be personalized, signed, numbered, or tied to the album release schedule. Because of that, physical orders are generally final sale unless the item arrives damaged, materially defective, or the wrong item is sent.

For damaged or incorrect physical items, contact us within 14 days of delivery with the order number and photos of the issue. If approved, we will offer a replacement, repair, or refund depending on availability.

Preorder and deferred fulfillment items

Some Life In Ultraviolet physical products are deferred until later releases in the album cycle. Product pages state the expected timing. If a deferred item becomes impossible to fulfill, we will contact affected customers with the available options.

Cancellations

If you need to cancel an order before it has been fulfilled or digitally delivered, contact us as quickly as possible. We cannot guarantee cancellation after fulfillment has started.